EKOS Group

Privacy Policy

Effective Date: 19/01/2025

Introduction

Welcome to EKOS Group. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website, you agree to the practices outlined in this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of information:

Personal Information:

  • Your name
  • Email address
  • Telephone number
  • Postal address

Non-Personal Information:

  • Browser type and version
  • IP address
  • Geographical location
  • Pages viewed and actions taken on the Website

We may collect information directly from you (e.g., when you fill in a contact form) or automatically when you use the Website.

 

2. How We Use Your Information

We process your information to:

  • Provide and manage the services you request.
  • Respond to your enquiries or communications.
  • Improve the functionality and user experience of the Website.
  • Send updates, promotional offers, or newsletters (only where you have provided explicit consent).
  • Comply with legal obligations and maintain records.

We will only process your personal data where we have a legal basis to do so, such as your consent, the necessity to perform a contract, or compliance with a legal obligation.

 

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience. These technologies help us:

  • Analyse website traffic and visitor behaviour.
  • Recognise returning visitors and remember your preferences.
  • Deliver targeted advertisements (if applicable).

You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy.

 

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Trusted service providers (e.g., website hosting, analytics services) who process data on our behalf under strict confidentiality agreements.
  • Legal or regulatory authorities when required to comply with legal obligations or enforce our rights.

 

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. When no longer required, your data will be securely deleted or anonymised.

 

6. Data Security

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, or disclosure. While we strive to protect your data, no transmission over the internet is entirely secure.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where it is no longer necessary for the purpose it was collected.
  • Right to Restriction: Request that we limit how we process your data.
  • Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time for processing activities that rely on it.

To exercise your rights, please contact us using the details below. We may require proof of identity before processing your request.

 

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing your information.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page, and significant updates will be notified via the Website or email.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: sales@ekosgroup.com
Postal Address: Pevensey Bay, Pevensey BN24 6DT